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Identity Theft and Fraud Prevention
At Trustmark, we believe the privacy and security of our customers’ information is of utmost importance. We will never request confidential information via email, text, phone or social media; however, we may ask you for your information to verify your identity if you call us.
If you receive any unsolicited emails, text messages or phone calls allegedly from Trustmark requesting confidential information, contact us immediately at 800.243.2524, Monday - Friday, 8 a.m. - 5 p.m. CT.
Criminals will use fake emails or direct messages to try to lure you into giving up your personal financial information
Don't take the bait
Offers that are too good to be true are more than likely just that.
Look for clues
Misspelled words, poor or broken grammar and a sense of urgency can all be signs of phishing.
Delete the message
Never click on links or attachments in suspicious messages. Instead, delete the message.
Arm yourself with tools to help keep your information from falling into the wrong hands
myTrustmark® Online Banking
- Set up account alerts
- Receive eStatements
- Enable biometric technology like fingerprint or facial recognition
Strong Passwords
- Create complex passwords
- Use a password manager
- Avoid using the same password for all of your accounts
Protect Your Home Network
- Check your router settings
- Update firmware
- Control access
- Set up a guest network
Check fraud
Checks can be stolen through the mail and:
- the amount can be altered
- the signature can be forged
- key information can be replaced through check washing
> Learn more about check washing
Debit and credit cards
Debit and credit cards can be stolen through the mail. Card information can also be stolen:
- online when using suspicious or unsecure websites
- through skimmers, which are devices criminals install on card readers to capture financial information
- when consumers give their information to an unverified source, such as someone posing as a bank, charitable organization, utility company, etc.
Contact us immediately at 800.243.2524 or visit your nearby branch to report your checks, debit card or credit card as lost or stolen
Take action if you become aware of any of the following signs of fraudulent activity:
- You are no longer receiving your billing or account statements.
- Suspicious/unauthorized charges appear on your accounts.
- You receive bills/statements for new loans or accounts for which you did not apply.
- Accounts that you did not request or open appear on your credit report.
- You are denied credit even though you have a good credit history.
- Unauthorized withdrawals are made on your bank accounts.
- Trustmark at 800.243.2524 or your nearest branch
- Credit Bureaus:
Equifax | 800.525.6285
Experian | 888.397.3742
TransUnion | 800.680.7289 - Your local police department
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© 2024 Trustmark
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Member FDIC
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Equal Housing Lender