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Our Commitment to Accessibility
At Trustmark, we are committed to providing outstanding service to all of our customers, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA), this commitment encompasses ensuring accessibility and usability of our website, online and mobile applications, as well as other options for access to manage accounts and services.
We listen to the concerns and needs of our customers and provide accommodations through auxiliary aids and services at no charge.
Our website accessibility standards are based on the World Wide Web Consortium’s (W3C’s) Web Content Accessibility Guidelines (WCAG) 2.1, Levels A and AA.
Ways to improve your screen reader experience:
- Keep your technology updated, as the latest versions of assistive technology, operating systems and Trustmark apps (available for iOS and Android™ devices) provide the best experience.
- Adjust font sizes for optimal readability by using browser and device settings to resize content.
- Use quick access links to easily take you to the information you want to review.
- Navigate by headings, as we group our content so that you can move to a specific topic through the heading navigation.
You can also use the following features of myTrustmark to manage your finances from wherever you are and make your banking easier:
- Mobile Deposit
- Transfer Money
- Bill Pay
- View Online Statements
Additional accessibility options
Direct Deposit
Recurring deposits such as paychecks, retirement payments, Social Security benefits or other recurring income may be made electronically into your checking, savings or money market account.
Use one of the below options to learn how to establish a direct deposit:
- Visit a branch
- 800.243.2425 (our Customer Contact Center)
- myTrustmark (select the ClickSWITCH option in the Services tab)
Banking Offices
Many of our banking locations offer drive-thru banking lanes, allowing the convenience of conducting banking from a vehicle.
For all of our locations, we work to ensure that accessibility is prioritized for parking spaces, curbs, ramps, doors, entrances, lobby areas, safe deposit box access, and more.
myTeller® ITMs (Interactive Teller Machines)
For convenience, our myTeller ITMs offer banking convenience via a live teller from 7 a.m. to 7 p.m. (CST) Monday-Friday and 9 a.m. to 12 p.m. (CST) Saturday. Most of our myTellers are conveniently located in drive-thru banking lanes.
ATMs
All of our ATMs are equipped with a phone jack for earphones, ensuring customers have privacy through voice guidance technology.
24-Hour Automated Phone Line
Access account information through our automated phone system is available 24 hours a day, 7 days a week.
Interpreter Services
Our Customer Contact Center has interpreters to assist Spanish-speaking customers who need assistance from 7 a.m. to 7 p.m. (CST) Monday-Friday and 9 a.m. to 12 p.m. (CST) Saturday.
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© 2024 Trustmark
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Member FDIC
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Equal Housing Lender