Online and Mobile Banking Safety: Phone Scams

At Trustmark, we believe the security of your account information is of utmost importance. As fraudulent behavior such as phone scams is on the rise, we want to provide some advice to protect you and your information.

Phone scammers pose as people from many different companies and organizations, including the IRS, tech support companies, charitable organizations, banks and other financial institutions. Some scammers even call and pretend they are warning you of a scam - they claim they are from your bank or credit union and want to alert you of potential fraud on your account. During the call, they may ask you for bank account numbers, passwords and other sensitive information.

If you are unsure whether or not your bank is actually on the other end of the phone, hang up and call your financial institution directly to confirm you are speaking with a bank associate. Tell them about your situation; they will be happy to assist you in resolving the issue.

Trustmark will never request confidential information via phone. However, we may ask you for your information to verify your identity if you call us. If you receive unsolicited phone calls allegedly from Trustmark requesting confidential information, contact us immediately at 800.243.2524, Monday - Friday from 8 a.m. - 5 p.m. CT.

In any situation, if you don’t know the individual who is calling you, a good rule of thumb is to make sure you never give sensitive, confidential information over the phone.

With Trustmark’s online banking tool, myTrustmark®, you can check your balances, set fraud alerts and change your passwords to protect your account. It is an easy and quick way to verify that your money and account information are safe and secure. Enroll or log in to myTrustmark today to take advantage of these benefits.