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Error Resolution and Informational Request

 

You have certain rights under Federal law related to resolving errors in the servicing of your loan and requesting information about your loan.

 

To request information about your loan or if you believe an error has occurred in the servicing of your loan, and you would like to submit an Error Resolution or Informational Request, it must be sent to our exclusive address for Error Resolution and Informational Request:

Trustmark
Mortgage Servicing
P. O. Box 153
Jackson, MS 39205-0153

When requesting information or notifying us of an error, please include the following information:

  • Name(s) of Borrower(s)
  • Information regarding the identification of your mortgage loan (i.e. loan number, property address, etc.)
  • The specific information requested or the specific error which is believed to have occurred

Your request for information or error notice will usually be acknowledged in writing within five (5) business days of receipt, unless excused under the applicable regulation. A final written response to an error notice will be issued, unless excused under the applicable regulation.

You may initiate a request for information or notice of error as follows:

  • by calling our Mortgage Servicing Department at 800.844.2400, or
  • by sending us an email at mortinfo@trustmark.com; however, to protect your rights under Federal Law, you must submit written confirmation of your request or notice of error to:

    Trustmark
    Mortgage Servicing
    P. O. Box 153
    Jackson, MS 39205-0153

If you are a debtor in bankruptcy or you discharged personal liability for your mortgage loan in bankruptcy, and you want to stop receiving statements, or you wish to resume receiving statements, write to us at:

Trustmark
Mortgage Servicing
P. O. Box 153
Jackson, MS 39205-0153