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myTeller Specialist (Bilingual)
Location:
Jackson, MS
Type: Regular Full-Time
Job ID: 2022-15571
Category: Branch Banking
Overview

Trustmark’s myTeller Center Tellers act as the Bank’s personal representative with its customers by building strong relationships between the customer and the Bank. They enhance the customer’s experience by providing exceptional, professional, and consistent service using the myTeller system. Tellers in the myTeller Center support and demonstrate our customer service standards, and are always professional and friendly. The tellers are also willing to work flexible work shifts to accommodate the extended operating hours and business needs of the myTeller Center. The position will also promote Trustmark’s products and services, while exercising good judgment and discretion in a professional manner.

Responsibilities:
  • Accurately process myTeller Machine routine transactions including but not limited to cashing checks, taking cash and check deposits, and processing payments through the Bank’s on-line systems. Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses position authority and knowledge of operating and security procedures in order to make on-the-spot decisions including exceptions, adjustments and overrides
  • Continually safeguard the bank’s assets and accurately balance an individual cash box on a daily basis. Work with a high degree of accuracy. Investigate and resolve all outages. Exercise good judgment and discretion while performing within the bank’s guidelines, policies, procedures and performance standards.
  • Serves the customer in a professional, courteous, efficient manner through prompt handling of all teller functions and demonstrates the Bank’s customer service standards with both internal and external customers. Answers questions from prospects or customers and maintains good customer relations. Directs customers to proper personnel or other lines of business for more complex problems or services.
  • Identify customer needs for bank products and services, matching products and services to those needs, and responding persuasively to customer questions and objections. Provide banking solutions through superior sales and service. Consistently meet and exceed sales referral goals set by management.
  • Contribute to meeting myTeller Center and company goals and objectives.
  • Perform additional duties as assigned.
Qualifications
  • Bilingual Spanish required
  • High School diploma required
  • Must have one of the following:
    • Twelve (12) months face to face customer service experience and Six (6) months cash balancing responsibilities -OR- College degree completed or currently being pursued and enrolled.
  • Basic knowledge of math concepts and principles to solve problems.
  • Basic computer knowledge to enter, access, or retrieve data.
  • Knowledge of Trustmark’s Teller and Branch Policy and Procedures
  • Ability to effectively communicate information and ideas both verbally and in writing.
  • Uses logic and reasoning to identify the alternative solutions, conclusions or approaches to problems.
  • Ability to work a schedule that may include some holidays and Saturdays.
  • Provides outstanding customer service and information that meets the customer’s needs, follows quality standards and meets company guidelines
  • Demonstrates a strong attention to detail, accuracy, and organization.
  • Displays selling skills and understands customer needs and wants.
  • Ability to multi-task by operating several computer programs at one time.
  • Ability to work extended hours
  • Ability to navigate through basic computer systems (Windows environment, email, etc.)
  • Ability to stand as needed.
  • Complete and successfully pass required skills test.
  • Ability to display a professional appearance which includes bit is not limited to dress, communication practices, and current fads
  • Some college preferred
  • Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.
Working with Us

Teamwork and the individual contributions of our associates are recognized as the drivers of our success.  At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment.  We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations.  Come onboard and join our team!

 


Equal Opportunities for All

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accomodation for individuals with disabilities in employment.

 

If you need accomodation for any part of the application process because of a medical condition or disability, please send an email to careers@trustmark.com or call 866.213.1418.

 


Our Hiring Process

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

  • Verification of employment, education and other data provided by you on your employment application
  • Verification of eligibility to work in the US
  • Criminal background check
  • Credit check (required for certain positions)
  • Fingerprinting (required for certain positions)
  • Drug screen

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