As the front-line representative of Trustmark, this retail branch position provides outstanding customer service to our clients by processing transactions accurately and efficiently, and by resolving issues according to Trustmark’s policies/procedures. The position will also promote Trustmark’s products and services, while exercising good judgment and discretion in a professional manner. The retail designation indicates the need for rotating between branches as needed. (Duties may vary from branch to branch)
Accurately process routine transactions including but not limited to cashing checks, depositing money, credit card and ATM transactions, money orders, travelers' checks, official checks and loan payments.
Continually safeguard the bank’s assets and security of the working environment while processing transactions accurately, securing large dollars, and balancing the teller window daily. Work with a high degree of accuracy. Investigate and resolve all outages.
Exercise good judgment and discretion while performing within the bank’s guidelines, policies, procedures and performance standards.
Interact with customers and clients in a professional positive manner, building rapport, meeting customer needs, and ensuring quality customer service and outstanding customer satisfaction and loyalty.
Identify customer needs for bank products and services, matching products and services to those needs, and responding persuasively to customer questions and objections. Listen for referral opportunities and appropriately refer them to platform personnel or other lines of business. Provide banking solutions through superior sales and service. Consistently meet and exceed sales referral goals set by management.
Contribute to meeting branch and company goals and objectives.
Must have one of the following:
Teamwork and the individual contributions of our associates are recognized as the drivers of our success. At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment. We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations. Come onboard and join our team!
Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accomodation for individuals with disabilities in employment.
Upon accepting a position with Trustmark, the following pre-employment screenings must be completed: