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Retails Systems Manager
Jackson, MS
Type: Regular Full-Time
Job ID: 2022-14785
Category: Retail Banking Operations

Position Summary: The purpose of this job is to lead the support, development, and administration of systems used or managed by the Retail Banking and Corporate Treasury Services division of the bank, ensuring the critical day-to-day functions of the Retail bank are supported by appropriate systems while maximizing efficiencies. This position will also lead and contribute to enterprise level projects, participate in systems vendor management, and delivery of high-quality systems and end-user experiences.

  • Lead a team of associates to manage, develop, and maintain systems that are used or managed by the Retail Banking and Corporate Treasury Services divisions of the bank; design system workflows and interfaces to accomplish business objectives with a high level of efficiency and quality end-user experience; oversee system testing, change management, and defect tracking; create and manage version release cycles
  • Lead cross-departmental project or work group teams to accomplish project goals and business objectives; work closely with Product Managers and other Retail Banking associates to support line of business (LOB) needs
  • Oversee day-to-day support and operational status of LOB systems; report and escalate issues as needed; manage timely resolution paths and changes to prevent recurrence; manage appropriate end-user access to systems
  • Support system or product conversions and bank merger activities
  • Identify opportunities within systems to maximize efficiencies or increase productivity and recommend suitable changes to management
  • Assist management in creation of policies, procedures, guidelines, training materials, and other resources; ensure compliance with internal systems policies and applicable regulatory requirements.
  • Create, update, and review business continuity plans for managed systems
  • Participate in and respond to audits, regulatory exams, and other reviews or assessments; complete any required SOX control testing
  • Responsible for actively managing and facilitating staff development through goal establishment, training, tracking, and performance measurement
  • Perform additional duties as assigned.


  • Four Year College Degree with 3 years of software development, programming, systems administration, or related work experience-OR-7 or more years of software development, programming, systems administration, or related work experience
  • Advanced knowledge of retail banking and teller functions and workflows (deposit account opening/maintenance, loans, transaction processing)
  • Advanced knowledge of retail and cash management products and services offered to customers
  • Advanced knowledge of the software development lifecycle and agile methodology; ability to communicate and understand technical and logical reasoning concepts
  • Excellent oral, written, and visual communication skills
  • Strong interpersonal skills; able to easily build rapport with others
  • Ability to manage, coach, and lead a team
  • Strong project management and change management experience and skills
  • Knowledge and application of basic math and accounting concepts
  • Excellent analytical, organizational, and critical thinking skills
  • Ability to provide excellent customer service, including demonstrating empathy
  • Ability to manage concurrent tasks/projects with fluctuating demands and requirements; driven to meet deadlines
  • Ability to utilize Adobe, Excel, Word applications
  • Trustmark platform systems experience preferred
  • Project management, agile methodology, or other related professional certification
  • Programming experience (such as JSON, regular expression, web services)
  • Workflow automation experience (such as Power Automate)
Working with Us

Teamwork and the individual contributions of our associates are recognized as the drivers of our success.ย  At Trustmark, we are committed to preserving and advancing a diverse and inclusive workplace, where each associate, customer and shareholder is respected, valued and encouraged to share in our commitment.ย  We make significant investments in our associates so that they may enhance their personal and professional skills, because we want each associate to grow, flourish and fulfill their career aspirations.ย  Come onboard and join our team!


Equal Opportunities for All

Trustmark exemplifies the strength and possibilities that come with a diverse and inclusive team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, genetic information, pregnancy, national origin, protected veteran, disability status, or any other characteristic protected under applicable law. Trustmark is committed to providing access, equal opportunity and reasonable accomodation for individuals with disabilities in employment.


If you need accomodation for any part of the application process because of a medical condition or disability, please send an email to or call 866.213.1418.


Our Hiring Process

Upon accepting a position with Trustmark, the following pre-employment screenings must be completed:

  • Verification of employment, education and other data provided by you on your employment application
  • Verification of eligibility to work in the US
  • Criminal background check
  • Credit check (required for certain positions)
  • Fingerprinting (required for certain positions)
  • Drug screen

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